Shipping policy
FAST, RELIABLE, AND HONEST.
We work hard to process and ship orders quickly. If an item goes out of stock after your order is processed, we’ll reach out right away and refund you in full to your original payment method.
WHEN WILL MY ORDER SHIP?
Most orders ship within 2 business days. Holidays excluded. Here's what happens after you place an order:
- Order received. We begin preparing it right away.
- A shipping label is created and your order enters the queue. This is when you'll get an email with your tracking number, before the package leaves our facility.
- The package ships within 1 to 2 business days of that email. Tracking will show movement once the carrier picks it up.
A tracking number means your label is ready, not that your order has left our facility.
Shipping timelines may vary based on your location and selected shipping method.
WHERE DO YOU SHIP, AND IS SHIPPING FREE?
Shipping is free to most addresses in the United States. A small number of remote areas carry higher carrier costs. If yours is one of them, the fee is shown at checkout before you place your order.
We ship to physical street addresses only, so your TuxMat order arrives safely. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO boxes, or APO/FPO addresses.